How can you be sure we are impartial? How can you be sure we are impartial?

How can you be sure we are impartial?

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This is an excellent question. As a regulated insurance broker, our advice is impartial. We have to be transparent, clear, and fair to all of our customers. These are the principles around which we have built our whole business. We want you to have complete confidence in Better Health Insurance Advice. We know that it’s our recommendation you’ll be depending on, if you need to make a claim on your policy.

Our recommendations are transparent

We offer free advice. We do not get paid by any of the insurers we work with until a policy is sold. There is absolutely no benefit to our health consultants if they make a recommendation for one health insurance policy over another to you. We’re focused on your needs.

We are owned by Discovery group and Discovery does own Vitality Insurance: among the 5-star Defaqto-rated private medical insurance policies we might recommend is Vitality’s own health insurance.

However, we don’t ‘gear’ our recommendations in any way – and none of our expert Healthcare Consultants receive a commission that’s oriented to a specific policy.

Our teams are not paid individual commissions

Every one of our Healthcare Consultants has a salary. They don’t receive any more money if they sell ‘this policy’ versus ‘that policy’. We take pride in having highly-trained, committed individuals who care deeply about the recommendations they make.

As a business, this helps us to have a business model that stays focused on making the right recommendations for you – our customers.

We listen to your needs. We find out what’s right for your particular situation. We compare health insurance and contrast the policies that we know, inside-out, and only then will our team work out which policy’s might offer the benefits you’re looking for. We’ve developed close relationships with these insurers’ underwriters, so that our team of healthcare experts can have these one-one-one conversations. We only recommend insurers who offer 5-star Defaqto-rated policies.

Conversely, we can confirm which policies would not be a good fit for your situation and why, and we can explain the reasons to you. Only when we have found the policy that is right for you, will we make a recommendation – that’s a recommendation you can trust.

We’re committed to winning your confidence

Previously, we were known as Insure Your Health Limited. At that time, we worked with fewer insurers. Now, however, we work with a range of providers who offer 5-star Defaqto rated policies – Aviva, Axa Health, Bupa and Vitality. We will only recommend insurers who offer 5-star Defaqto-rated policies.

Every policy is different – that’s what makes it so difficult to do a like-for-like comparison. If you have any questions, please, feel free to ask our experts about the different providers we work with. We’re happy to help.

Bob Watts
Bob Watts

Managing Director

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