Don's review (75)

Adam was on top of everything. I would not hesitate to get in touch with Better Health if I ever had any problems, I know I would be listened to

His Challenge

Mr and Mrs Maclean had been with their insurer for about a year. Like many people, they wanted to save some money. They had a 6-week option on their existing policy and had been looking at an alternative.

Their concern was that, by removing the 6-week option, they’d have limited their outpatient cover. As a result, if they switched, they’d have to pay for treatment themselves after just two consultations.

The Solution

Don rang Better Health Insurance Advice, just to talk things through. Adam, our Healthcare Consultant, listened to Don’s concerns about the restrictions of a 6-week option: the Macleans wanted better outpatient cover, but they also needed to keep the costs down.

After taking plenty of details about the couple’s medical history, Adam spoke to one of the leading 5-star Defaqto rated insurers. That insurer offered to switch the policy, without taking off cover for existing conditions, and without a 6-week option – but at the same time providing full outpatient cover. What’s more, the excess was just £100.

Overall, Adam saved the Macleans almost 5% on the price of their health insurance, while also improving their cover.

Our consultant's summary

"It was a pleasure dealing with Don. Switching policies can be relatively easy, it doesn’t have to happen at renewal time – but what’s important is that our customers get the cover that’s most appropriate for them. I’m looking forward to helping the Macleans with their health insurance renewals for many years to come."
- Adam Dell

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