It’s a myth that you can’t switch health insurance if you’ve had some medical conditions. As every person’s situation is unique, we talk it all through with you before exploring the options.
John thought his pre-existing conditions would prevent him switching but he called us to explore if moving to a new policy would be possible and better for him.
We found a great policy for John and to make sure there’d be no exclusions, we contacted the insurer’s risk assessment team.
They confirmed they’d be happy to accept his conditions, so we were able to recommend a switch.
By moving to a new policy, we were able to increase John’s cover and give him peace of mind that his medical conditions were not excluded.
This is just one of the ways we make health insurance better for our customers.